Warranty, Refund and Cancelletion Policy

Last Updated: March 15, 2026

Because our services involve device evaluation, labor, and hardware components, refunds for completed services or installed components are generally not offered once work has begun.

1. Upfront Pricing & Approval

Customers receive clear, upfront pricing before any service is performed. No work is started without customer approval.

2. Cancellations Before Service Begins

If a customer chooses to cancel before any service work has started, they may be eligible for a refund of any deposit paid, minus any diagnostic or evaluation fees, if applicable.

Diagnostic or evaluation fees are non-refundable, as they cover time and expertise already provided.

3. No Refunds After Service Completion

Once a service has been completed or components have been installed, refunds are not provided.

In such cases, the applicable remedy is limited to warranty service as outlined below.

Most hardware-related services performed by Phorep include a 30 Day Limited Warranty, which covers:

• Workmanship related to the completed service
• Installed service components provided by Phorep

Warranty Does NOT Cover

• Physical or accidental damage after service
• Liquid or moisture damage
• Software-related issues or data loss
• Issues unrelated to the completed service
• Damage caused by subsequent service performed by another provider
• Normal wear and tear

Warranty claims do not qualify for refunds. The warranty remedy is limited to services or replacement of the affected service component, at our discretion.

Important Disclosures

• Service outcomes may vary depending on device condition, prior services, and component availability.
• Customers are responsible for backing up all data prior to service. Phorep is not responsible for data loss.
• Phorep is an independent device service provider and is not affiliated with, endorsed by, or authorized by any device manufacturer.
• All trademarks belong to their respective owners.

For refund or cancellation questions, please contact us at: